Privacy Policy

1. Introduction

Mental Health US ("Mental Health US," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and safeguard information when you visit mentalhealthus.org or use any related pages, forms, features, directory listings, tools, or services offered through the website.

Mental Health US is an informational directory that helps users locate mental health treatment facilities, behavioral health providers, and related resources. Mental Health US is not a healthcare provider, treatment facility, crisis service, insurance company, referral agency, or emergency service.

By using Mental Health US, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website.

2. Important Health and Emergency Notice

3. Information We May Collect

We may collect information in the following ways:

3.1 Information You Provide Voluntarily

You may choose to provide information when you:

• Contact us by email or through a website form
• Submit a facility listing, correction, update, or removal request
• Request information about advertising, sponsored placements, partnerships, or data licensing
• Submit a general inquiry
• Use a contact, lead, referral, or provider inquiry form, if available
• Communicate with us for support or business purposes

This information may include:

• Name
• Email address
• Phone number
• Organization name
• Facility or provider name
• Website URL
• Location information, such as city, state, or ZIP code
• Inquiry details
• Facility correction or listing information
• Business, advertising, partnership, or licensing information
• Any other information you choose to provide

3.2 Search and Directory Use Information

When you use the website, we may collect or process information related to your directory activity, such as:

• Search terms
• Filter selections
• Facility pages viewed
• City, state, or treatment-category pages viewed
• Clicks on phone numbers, website links, or contact buttons
• General location information inferred from search behavior or device/browser data
• Referral source, such as the website or search engine that brought you to Mental Health US

3.3 Automatically Collected Information

Like many websites, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Dates and times of visits
• Referring and exit pages
• Approximate location derived from IP address
• Interactions with website features
• Cookie identifiers and similar tracking information

3.4 Sensitive Information

Mental Health US is a public informational directory and is not intended to collect detailed medical records, psychotherapy notes, diagnosis details, treatment history, insurance documents, Social Security numbers, financial account numbers, or emergency information.

If you choose to submit health-related information through a form or email, we may use that information only for the purpose for which it was provided, such as responding to your inquiry, routing a request, reviewing a listing, or communicating with you.

Please avoid submitting sensitive medical, mental health, substance use, financial, or emergency information unless a form specifically requests it and you understand how it may be used.

4. How We Use Information

We may use information we collect for the following purposes:

• To operate, maintain, and improve Mental Health US
• To provide directory search functionality and website features
• To respond to inquiries, requests, corrections, and support messages
• To review, update, correct, or manage facility listings
• To understand how users find and interact with the website
• To improve page quality, user experience, search functionality, and facility information
• To monitor website performance, security, and technical issues
• To communicate about advertising, sponsored placements, partnerships, data licensing, or business inquiries
• To route inquiries, leads, or contact requests when a user intentionally submits a form for that purpose
• To prevent fraud, abuse, scraping, unauthorized commercial use, or misuse of the website
• To comply with legal obligations and enforce our Terms of Service

5. Facility Listings and Public Directory Information

Mental Health US publishes facility and provider information for informational directory purposes. This may include publicly available or provider-submitted information such as facility names, addresses, phone numbers, websites, services, treatment categories, facility types, and other listing details.

Although some facility information may be publicly available from third-party sources, the organization, categorization, formatting, standardization, descriptions, and compilation of directory information by Mental Health US are part of our website and directory service.

Facility representatives may contact us to request corrections, updates, or removal of inaccurate information.

6. Contact Forms, Lead Forms, and Provider Inquiries

Mental Health US may offer contact forms, lead forms, listing forms, correction forms, advertising inquiry forms, or other submission tools.

When you submit a form, we may use the information you provide to:

• Respond to your request
• Send your inquiry to a relevant provider, facility, advertiser, sponsor, or partner when you request or authorize that action
• Review or correct facility information
• Evaluate advertising, partnership, or data licensing requests
• Improve the website and directory experience
• Maintain records of communications and requests

Submitting a form does not guarantee that a provider will contact you, accept your insurance, have appointment availability, admit you to a program, or be appropriate for your needs.

7. Sponsored Listings, Advertising, and Business Partners

Mental Health US may display sponsored listings, featured placements, advertisements, affiliate links, partner content, or other paid promotional opportunities.

If you interact with a sponsored listing, advertisement, affiliate link, or third-party partner, we or the third party may collect information about that interaction, such as clicks, calls, form submissions, or referral source.

Where required or appropriate, sponsored or paid placements may be identified as sponsored, featured, promoted, or similar language.

Mental Health US does not control the privacy practices of third-party advertisers, providers, facilities, or partners. You should review their privacy policies before submitting personal information to them.

8. Cookies and Similar Technologies

Mental Health US may use cookies, pixels, local storage, analytics tags, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, measure engagement, and understand how users interact with the site.

Types of technologies we may use include:

• Essential cookies needed for website functionality
• Analytics cookies used to understand traffic and usage patterns
• Preference cookies used to remember settings
• Performance and security technologies used to protect and improve the website
• Advertising or measurement technologies, if used for sponsored content or marketing

You can set your browser to refuse cookies or alert you when cookies are being sent. Some website features may not function properly if cookies are disabled.

9. Analytics and Advertising Tools

We may use third-party analytics, hosting, performance, security, advertising, or measurement tools to help operate and improve Mental Health US.

These tools may collect information such as IP address, device information, browser information, pages visited, referral source, approximate location, clicks, and interactions with website features.

We may use this information to understand website traffic, measure page performance, improve user experience, evaluate sponsored placements, and detect misuse or abuse of the website.

10. How We Share Information

We may share information in the following circumstances:

• With service providers that help us operate, host, secure, analyze, or improve the website
• With providers, facilities, advertisers, sponsors, or partners when you intentionally submit a form or request that we route your inquiry
• With business partners when necessary to evaluate or respond to advertising, partnership, sponsored placement, data licensing, or lead generation inquiries
• To comply with legal obligations, court orders, subpoenas, or lawful requests
• To enforce our Terms of Service or protect the rights, safety, security, or property of Mental Health US, users, providers, or others
• In connection with a business transaction, such as a merger, acquisition, reorganization, sale of assets, or transfer of website operations
• With your consent or at your direction

We do not sell personal medical records because Mental Health US is not intended to collect medical records.

11. Data Licensing and Commercial Directory Data

Mental Health US may offer business-to-business data licensing, advertising, sponsored placement, lead generation, or partnership opportunities involving facility or provider directory information.

Such business arrangements are intended to involve directory, facility, provider, market, or business information, not personal medical records submitted by consumers.

Any commercial use of Mental Health US directory data is governed by our Terms of Service and any separate written agreement.

12. Data Retention

We retain information for as long as reasonably necessary to operate the website, respond to inquiries, maintain records, improve services, comply with legal obligations, resolve disputes, enforce agreements, and protect against misuse.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and legal or operational requirements.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, email communication, database, or electronic storage system can be guaranteed to be completely secure. You use the website and submit information at your own risk.

14. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:

• Request access to personal information we may have about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of certain communications
• Limit or object to certain uses of personal information
• Withdraw consent where processing is based on consent

To make a privacy request, contact us at admin@mentalhealthus.org. We may need to verify your identity before fulfilling certain requests.

15. Email Communications

If you contact us by email or submit a form, we may respond using the contact information you provided.

If we send optional marketing, partnership, advertising, or promotional communications, you may opt out by following the unsubscribe instructions in the communication or by contacting us.

We may still send non-promotional messages related to your inquiries, requests, listings, transactions, legal notices, or website administration.

16. Children's Privacy

Mental Health US is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has provided personal information may contact us at admin@mentalhealthus.org.

17. Third-Party Websites

Mental Health US may contain links to third-party websites, including treatment facilities, providers, advertisers, partners, government resources, crisis resources, and other external sites.

We are not responsible for the privacy practices, content, security, accuracy, or availability of third-party websites. Your interactions with third-party websites are governed by their own privacy policies and terms.

18. Do Not Track and Browser Signals

Some browsers may transmit "Do Not Track" or similar signals. Because there is no consistent industry standard for responding to these signals, Mental Health US may not respond to them in a uniform way.

You can control cookies and certain tracking technologies through your browser settings and, where available, third-party opt-out tools.

19. State and International Privacy Rights

Mental Health US is operated in the United States and is primarily intended for users in the United States.

Users in certain states or jurisdictions may have additional privacy rights under applicable law. If such rights apply to you, you may contact us to request access, correction, deletion, or other available privacy rights.

If you access the website from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date.

Your continued use of Mental Health US after changes are posted means you acknowledge the updated Privacy Policy.

21. Contact Us

If you have questions about this Privacy Policy, privacy requests, facility corrections, data licensing, advertising, sponsored placements, or business partnerships, please contact: