Zinnia Exeter
Psychiatric Treatment Center
Verified Treatment Services
The facility overall was excellent. While there are a lot of unnecessary rules — many of which even staff don’t consistently enforce, often for good reason — the experience was still overwhelmingly positive. The exceptions were the two or three “storm-trooper” staff members who seemed more focused on rigid enforcement than on helping patients. The kitchen staff, however, were absolute standouts. The food was consistently on point, and the team ran things like true professionals. Reagan, Kevin, Marvin, Shannon, Jay, and either Ralph or Phil were cool as ice. These guys should be running the place. They were strict, but always fair. If any of them were giving you a hard time, you probably earned it. I want to give special recognition to Reagan and Kevin — genuinely two of the most authentic, sincere people I’ve ever met. I read a review saying the staff in recovery didn’t know how to handle addicts, and I STRONGLY disagree. In my experience, the staff members who were in recovery went above and beyond for patients multiple times, even in situations where they risked being reprimanded for helping. My only real complaint is consistency. Either dial back some of the rules, or have the “storm-trooper” staff follow the lead of the standout team members above — because those guys truly embody what this place should be about. I also want to shout out Jay one more time. He helped me out in a major way and he really didn’t have. All you guys. Keep doing what you do!
