Mental Health Providers in Middletown, Rhode Island

If I could give this place no stars, I think I would. We were sent here from a higher level of care for a minor child. We were told we could get school based therapy so it would be possible to get meds through them without issues. Then we were told school based therapy didn’t exist and they don’t know why it was offered. Told us they were getting us on a list for a med provider that didn’t require therapy. They never did that and said they never promised that, then couldn’t tell me what I signed with the director for that to be done. But I drove in to meet and sign it and listen to him explain why we couldn’t stay. Thought we were on a list to be transferred to a different practice the entire time we were there (well over a year). Our provider was eh at first, had a hard time keeping all the information straight. After a few months it got better and he just kept giving us follow-ups without issue. Que the merging of buildings & they let go our provider go, found out 2 weeks before. The provider told us we would be transferring to the new provider in charge of minors. They immediately let us go, by phone, still not signed on with anyone new days after our last close out appointment with our provider who was leaving.

Dear Cha Lee, After today’s experience, I now understand some of the concerns mentioned in your agency’s reviews. I was initially surprised by the low ratings, but my recent interaction clarified things. We had a scheduled phone call for June 11, 2025, at 10:00 AM. By 10:15, I had not received any contact from you, so I sent an email letting you know I could no longer continue with the call due to other commitments. Your response was simply to ask for my availability for next week. That response and the lack of communication or acknowledgment of the delay reflects poorly on the agency’s professionalism and respect for others’ time. Regardless of pay or opportunity, I cannot see myself working with an organization that demonstrates such disorganization and lack of accountability. I wish you and the agency the best, but I will not be moving forward with the process. Respect for people’s time, values, and effort is non-negotiable for me, and today’s interaction made it clear this may not be a priority within your team. Best regards, Bianca Martinez