Mental Health Providers in Bear, Delaware

I really love my therapist, she's great. I go to Kim Wayman, and she has helped me a lot. That being said, getting in contact with the office is awful. I called and left a message as a new client and I left messages at many offices. I only recieved a call back from them, no one else even called back. It's took two weeks to even get that call. Now I go regularly, and they do not call back but every so often unless you are a current client... And even then it can take up to a week to get an appointment, and there have been times I've had to drive there in person to talk to anyone at all. Their billing person seems nice, but very confused. I asked her when my insurance changed if that meant my co-pay each time would change. She told me no, it's be the same, so I came in for another session. Then it went up, tripled actually. I finally asked why I was told that it would be the same, and she told me she wouldn't know, I'd have to call my insurance.... Then she got angry. I'm the one going there for therapy, and she's angry. Like I said, my therapist is great, but as for the office, I'm not sure how they're even running.

It is impossible to get a hold of someone on the phone at the Newark office. The call goes straight to voicemail and then the voicemail is not followed up on by the office. I’ve had to call and leave repeated voicemails to try to get through to someone to get my prescription refills or set up an appointment. It creates a very stressful and poor experience for the patient. As someone who suffers from anxiety, the added stress of not getting support from the office just makes my condition worse. I will be looking into a new provider and am strongly considering filing a formal complaint.