Find Mental Health Treatment & Behavioral Health Services in Mason City, Iowa

I was only allowed to see a psychiatrist on a Friday. Their only open until noon on Friday. Because of my work schedule and that I fall asleep while driving if I don't get enough sleep I needed an appointment at 3pm. I was transferred to someone who could supposedly help me. They didn't answer so I had to leave a voicemail. They never called me back. I now have no psychiatrist and none of my mental health medications.

If there was an option for zero stars that is exactly what they would get. My loved one was deceived into signing paperwork to move to a locked behavioral health unit. There has been absolutely ZERO COMMUNICATION with family despite numerous requests and the appropriate documentation on file authorizing me to receive this information. I have been met with rude, defensive staff when inquiring about the program, treatment plan and how I can be an advocate for my family member. Since visiting hours are limited to only weekdays from 5pm to 8pm, it is impossible for me to be involved, in person, in any conversations regarding my loved one’s care. I wonder if this is by design. I find it wholly inappropriate to have a patient medicated into a zombie make decisions regarding their care and/or execute legal documents. Further, I found the unit to be prison-like and rooms like a jail cell. An absolutely dehumanizing environment, while the hospital website touts compassionate care with a personal touch. Ha! What a joke! Perhaps, my impression would be different if someone COMMUNICATED with the family about what to expect. My loved one nor I know who the treating physician is or what the plan of care is. Unacceptable! Thus far I have found this alleged treatment program an absolute disgrace. My loved one will never trust any person, program or facility necessary for ongoing recovery. I requested contact information for the hospital administrator, administrator of the BHU, legal department and where to file a grievance and was advised the hospital does not give out this information. Seems to be a common theme. Pretty sure I won’t get anything but a canned response to this review, if any COMMUNICATION at all.