Mental Health Providers in Summerville, South Carolina

The women at this office responsible for answering phones consistently demonstrate a lack of customer service skills, situational awareness, and effective communication. This creates a frustrating experience for individuals who are genuinely trying to do the right thing and must interact with this department. Issues are frequently handled incorrectly or without sufficient knowledge, and callers often receive different answers to the same questions depending on who they speak with. Overall, the department would benefit greatly from updated and comprehensive training, including customer service best practices, job-specific knowledge, and clear procedural guidance to ensure accuracy, consistency, and professionalism.