Calhoun Cleburne Mental Health
Behavioral Health Center
Verified Treatment Services
ABSOLUTELY WORST PLACE EVER!!! THE ONLY DOCTOR IS DR. CASTRO AND THEN IT IS NEVER IN PERSON, BUT A TELEPROMPTER!!!! HE NEVER GETS TO KNOW YOU AND YOUR PROBLEMS UNLESS YOU SEE THEIR SO-CALLED THERAPIST!!! AND THEY TRULY DON'T CARE ABOUT YOU, OR WHAT YOU'RE GOING THROUGH!! IT'S A PERFECT LITTLE JOB THAT THEY CAN DO TO GET YOUR GOVERNMENT INSURANCE, NAMELY MEDICAID!! I KNOW THIS BECAUSE I USED TO GO THERE BECAUSE I COULDN'T FIND ANY OTHER PSYCHIATRIST THAT ACCEPT MEDICAID!!! AND I TRIED TO GO BACK TO THEM ON JUNE 27, 2024AND MY APPOINTMENT TIME WAS AT 1:30 BUT WAS TOLD TO BE THERE BY 1:00, SO I DID THAT, HAD THE PAPERWORK FILLED OUT AND SIGNED WITHIN 2 MINUTES AFTER I GOT THERE!!! THE SO-CALLED "THERAPIST" STOOD IN THE OFFICE WHERE YOU SIGN IN, TALKING TO THE SECRETARY FOR 30 WHOLE MINUTES AND MADE THE STATEMENT "MY COMPUTER HAVE TO BE REBOOTED AND IT WONT LET ME SIGN IN UNTIL MY NEXT APPOINTMENT" WHICH WAS ME!!! MEANWHILE I AM SITTING THERE FOR 30 FULL MINUTES, IN DEBILITATING, AGONIZING, AND EXTREME PAIN BECAUSE I HAD A TREE FALL ON MY HEAD AND CRUSHED MY SPINE AND THAT THERAPIST KNEW THIS INFO BUT MADE ME WAIT UNTIL EXACTLY 1:30 BEFORE SHE SASHAYED IN FRONT OF ME AND SAID "FOLLOW ME"!! BY NOW I AM CRYING FROM THE PAIN, AND SHE STARTED TO DO AN INTAKE LIKE I WAS A NEW PATIENT!!! SO I ANSWERED HER QUESTIONS UNTIL SHE FINISHED TYPING IT ALL IN SUPPOSEDLY!!! WHEN SHE FINISHED THOSE QUESTIONS, AND MAKING IT TAKE UP 30 MINUTES MORE, SHE PROCEEDED TO TELL ME THAT DR. CASTRO WAS ON VACATION AND THAT IT WOULD BE THE END OF SEPTEMBER BEFORE HE COULD SEE ME, EVEN THOUGH IT IS ONLY ON A TELEPROMPTER, SO I ASKED IF THERE WAS ANOTHER DOCTOR, BUT SHE SAID "NO, JUST A NURSE PRACTITIONER AND THEY DON'T PRESCRIBE MEDS LIKE I NEED AND THEY CANT SEE ME UNTIL THE END OF JULY"!!! I WAS SO MAD THAT I WAS SEEING BETOND RED!!! SHE MADE ME SIT THERE DOING AN "INTAKE" ONLY TO TELL ME THAT!!! I STORMED OUT OF HER OFFICE SLAMMING TO DOOR OPEN AND CURSING HER EVERY STEP I TOOK UNTIL I GOT INTO MY CAR!!!! I HAVE NEVER BEEN MORE MAD THAN I WAS THEN!!! I FELT LIKE KILLING MYSELF BECAUSE IT SEEMED LIKE NO ONE THAT IS SUPPOSED TO CARE ABOUT MY WELL-BEING AND SANITY DIDN'T CARE AT ALL!!! AND ONCE UPON A TIME THEY HAD GROUP THERAPY FOR US, BUT THEY DID AWAY WITH THAT BIT OF HAPPINESS FOR ALOT OF PEOPLE BECAUSE HIGHLAND HEALTH DIDNT HAVE THE FUNDS FOR IT, EVEN THOUGH THEY WERE GETTING THEIR MONEY FROM MEDICAID AND OTHER PEOPLE INSURANCES AND THE STATE OF ALABAMA!!! YOU TELL ME, DO YOU WANT YOUR HEALTH AND SANITY IN THE HANDS OF PEOPLE LIKE THIS??? BECAUSE I SURE DON'T THAT IS WHY I NEEDED TO TELL OTHERS ABOUT THIS LACK OF TREATMENT AND CARE!!! SO THAT OTHER PEOPLE ARE FORWARNED BEFORE THEY SEEK HELP AND ARE MISTREATED!!