Mental Health Providers in Show Low, Arizona

I'm grateful for the care I've gotten at PMHW. I feel heard. I like that we meet often to discuss my meds and how it's going. It's nice to make adjustments and tweaks to the medications to minimize side-effects. I LOVE the option to do telemed visits without even leaving home. I dont feel rushed. Overall, it's been great.

Never been turned down by a "professional " Total lack of empathy. I entrust my issues with this organization only to be told " thing have changed " was told to bring cash, my appt was $130 stopped by ATM pulled out 140 because atm only gives multiple of 20. Told that we don't give change you need to bring exact fee. Was told we can accommodate your needs, 26 hours of dv classes in less than 20 weeks. Not the case. Only appts were 2 days a week in unaccomidatable hours. Basically felt as if I was told "we don't want to work with you " first appt was almost a month in the future. Basically was told , yes we can help you, then nope we got your money now go somewhere else. Do yourself a favor and don't waste your time and money to get less than needed help. This was court ordered , heaven forbid a person truly in need of therapeutic services falls to this scam.

I called the separate medical facility twice in order to schedule a follow-up appointment and was kicked off the line both times. I resorted to calling the counseling facility in an attempt to be rerouted to scheduling. The first time I called a very kind employee was able to help redirect me, and he said to call back again if it did not work. Unfortunately the line fell through again, so I called back to inform them that it had not worked. When I did the phone was answered by a woman. I explained the situation thoroughly to her, emphasizing I knew they did not usually make psychiatric appointments and that I was only calling back to let them know it hadn’t worked. She cut me off several times to condescendingly tell me they only do counseling, even though I told her I already knew that. She passively aggressively suggested I call the medical facility even though I had already told her I had tried twice, providing me with the exact same phone number I told her SEVERAL TIMES I already tried to call. Eventually she transferred me to scheduling and thankfully it worked. I was calm and did not raise my voice the entire phone call, only becoming irritated when I had to repeat information she’d already been informed of many times. She, however, was incredibly rude from the second the conversation started. This is not about what capabilities the counseling facility has, this is about me being treated poorly for trying to solve an issue that I was having because of CHANGE POINT. Even if I was mistakenly calling the wrong building, that’s no way to handle the situation. As a mental health facility, this attitude is absolutely unacceptable. Front desk should not react with hostility to simple confusion, and certainly not treat people like they’re stupid (which is what it felt like whilst she was not listening to me). And if I'm correct, this same front desk employee was EXCESSIVELY rude to my mother a few months back when I was actively having a severe mental health crisis, and she truly impeded my ability to receive care. My mother had to hang up and speak to somebody else, and when she did, she was provided with a plethora of information that was entirely different from the information the original woman provided. This could or could not be the same person, but either way it was a front desk employee at this facility. If I was a new patient seeking counseling, I'd write off this facility at best, and I'd stop seeking treatment entirely at worst. I’ve had mountains of problems with BOTH buildings’ front desk and reception. Unfortunately, I’ll be starting to look for other mental health options after this since I finally have the privilege of leaving Show Low. But this is the only available mental health care for many people struggling in the area, and this isn’t the first time your front desk employees have been untactful. Thank you to the employee I spoke to originally for being very helpful and kind. I hope maybe one day the entire front desk staff is filled with people like him instead.