Find Mental Health Treatment & Behavioral Health Services in El Paso, Texas

Trying to get through the phone lines to talk with a patient is a nightmare. The staff leave you on hold for literally 20 minutes just to answer and hang up without saying a single thing. The staff had also somehow lost all my family members items before she could even receive them, claiming they weren't sure where they could've gone. She had to wear the paper thin gowns in the cold weather during her entire stay. When I called to ask about it, every staff member just gave me the run around. When I threatened to make a complaint and incident report, somehow they miraculously found them. I'm only giving two stars for the kind night nurses that were attentive to my family member during her stay.

Great place. Staff very helpful courteous

This saddens my heart because you're supposed to care for patients in this field especially, and the workers at the front desk do not care. They don't even listen to the psychiatrist when she asks them to make a copy of something! Never call you back even when they say they would. Purposely hang up on you because you're rightfully irate as a single mother with a child who's livelihood depends on this office. Dr. Mandela is nice and does what she can but I'm really considering looking for a new psychiatrist due to the unprofessionalism at the front. I even asked the girl for her name and she didn't want to give but it's okay because the look on all their faces when you walk in shows the service you're gonna get. Dirt rotten. McDonald's gives better care than these people which is just SAD. Even considering holistic healing for my child at this point. When she finally gave me her name it is "azul" 😆 so Azul I can say DEFINITELY does not care about your child's mental health.