Mental Health Providers in McKinney, Texas

Basepoint was such a great place for my son. His counselor truly cared and was so helpful to him, as well as our family relationships. This facility is top notch. Everyone we met and/or worked with was professional and offerred hope for us. I would highly recommend it to anyone I know who needs help and hope for their kid.

The brunette girl receptionist is very fake and rude as heck. She makes people feel uncomfortable when walking in. Carrus is an alright company but some folks they hire are just fake and weird as heck!!! Please provide customer service to your clients and family and train ALL staff on communication and good customer service!!!

(This is a long one so buckle up)Changes McKinney is not to be trusted this program values how much they can charge your insurance in order to help your child. On my son’s official first day in the program I received a phone call from a supposed psychiatrist who I or my wife never met the whole time our son was in the program. Tell me via phone my son needed to be put on medication for his mental health, I was skeptical due to never meeting this woman in person, no idea of her credentials as a physiatrist or transparency of the evaluation she supposedly performed on my son to justify such a diagnosis. What parent would agree to medication for their child’s health over the phone having never met the physician??? It was then apparent in the coming weeks as they continued to push for me and my wife to put him on medication and our continued to push back that we didn’t feel comfortable with that option that Changes McKinney was not intended on keeping our son in the program. Because we hadn’t fallen for their strategic approach to prolonging his admission into the program in order to continue to charge our insurance they had no desire to help in any way. Our son was then pushed out the program with two weeks still left. The appropriate paperwork was not filled out so that my wife could take leave from work in order to be available for the needs of our son as it applied to the program. Now my wife is attempting to get documentation to be resubmitted with her employer for her leave from work to be approved only to be given the run around by Changes McKinney. For that reason we are currently filing a complaint with the Texas Medical Board to investigate and audit the files of Changes McKinney.