University Psycological Center
Behavioral Health & Substance Use Treatment Center
Verified Treatment Services
If I could give this place zero stars, I would. In my experience about 7 years ago, I had a horrible experience but continued to go every month for about 2 years. My boyfriend recently started going every month for the last year or so. The same issues were had for each of us. They often over charge clients initially for visits but then refuse to refund your money. When you finally get them to address it, they only offer credit and refuse to refund you, even if you want to stop going there. If you need to reschedule or miss an appt in under 24 hours (meaning a Monday appt has to be cancelled or rescheduled on a saturday) you are charged almost $40 each time.. but they don't listen to voicemails so its impossible to let them know since they also dont answer the phone. The doctors spend like 5 minutes with you and they fill the waiting room with clients for each doctor some days. I stopped going but my boyfriend has been going monthly now for the last year and they over charged him almost $300 and still refuse to pay it back. They often do some thing that sure looks a lot like insurance fraud ... often charging your insurance twice..also often they don't like to up the mg for any antidepressants but will easily prescribe other harder drugs..they nevvveerr answer the phone. My mom had a similar experience with them years ago. I truly hope if you go, you have a zero copay & you are just going for a prescription because that's the only way you'll come out happy.
