Mental Health Providers in Jamestown, New York

The outpatient surgery department treated us so well today as my husband had a biopsy done. Every staff member was very kind and efficient. They all did their best and we had a great experience.

If I could give this NEGATIVE stars I absolutely WOULD. I was absolutely BELITTLED during a so-called psychiatric evaluation. I was manipulated, triggered, toyed with and more by the so-called evaluator. Not only did he belittle me, insinuate that I was lying and that I had nothing more than anxiety, but gave out completely outdated and false information to justify his ridiculous claims. He also VIOLATED BASIC HIPPA LAWS by speaking to people that knew me outside of the office, and factoring in their BIASED perspectives into MY healthcare. Despite hours and hours of concerningly symptomatic paperwork from myself, my family, and my schoolteachers; he dismissed every ounce of "proof" as coincidence or outright lies. For the entire TWO APPOINTMENTS (we had at least four additional scheduled; he wiped those away and told me to never return) he was willing to let me have, it felt like I was being put on the spot to prove myself worthy enough to even be CONSIDERED for the title of mentally ill. He narcissistically declared that had I actually been through everything I claimed to have experienced that I would be completely dysfunctional, nonverbal, and in constant panic (I do experience each of these, just not CONSTANTLY as this would be unrealistic). This "evaluation" (I do not believe it can be classified as such as he disregarded all of the paperwork upon speaking with me for a single minute, and only ever skimmed through it) cost me so much time, energy, and money. All to reinforce the idea that my struggles did not matter now, nor did they ever matter, or would they ever matter. Several years later, I am sitting here having just found out that this "psychiatrist" has a degree in PHILOSOPHY!!! Not even psychology, which would STILL be an underqualification. It has genuinely taken me multiple YEARS of TRAUMA COUNSELING to prove to myself that my issues matter, let alone be able to decipher them all. I barely graduated high school thanks to the sheer lack of help from this SORRY EXCUSE for a MENTAL HEALTH CLINIC. Thank you for making my entire life worse. Oh and thank you *so* much for insisting that small inconsistencies meant that I was telling a fable. Turns out I have dissociative and repression issues that cause the memory of my own difficulties to falter. Thank you for instilling a sense of fear in me so deep that I thought all hope was gone. Thank you for giving my parents a reason to belittle me for my shortcomings, and abuse me for being different. Thank you for introducing a level of despair so great into my mind, body, and soul, that I was *inspired* to attempt suicide. Thank you for absolutely nothing but hell.

I went through the long and emotionally draining intake and evaluation process because my son genuinely needs help. After completing everything they asked for, I have been unable to get an appointment or even a return phone call. I’ve left messages and followed up, and no one calls back. I am currently waiting for the director to call back, but not holding my breath. When families finally reach out for mental health support—especially for children—being ignored is unacceptable. The lack of communication and follow-through has been incredibly frustrating and discouraging. At this point, I’m disgusted by how difficult it has been to get basic help after jumping through all the required hoops. Families deserve better responsiveness and care than this. Update: I was contacted by the director in Mayville, who personally reached out and scheduled an appointment for my son. I truly appreciate her time and kindness. To give context: I originally called in November 2024 trying to get an intake appointment and eventually gave up after months without success. I called again in summer 2025, did experience phone tag once, but again never got through so I once again stopped trying. I finally reached a live person in December, after over a year of attempting to access services. I honestly assumed no one would ever call me back after the evaluation was complete. While I’m grateful the director intervened and helped, the overall intake and communication process was extremely difficult and discouraging for a parent seeking care for their child. I also want to note that children like my son are different in that traditional counseling is not appropriate for him—he would not understand or benefit from it. Because of this, the process is more complex than simply assigning a counselor and later referring to a psychiatrist. Delays and communication breakdowns make accessing appropriate care especially difficult for families in situations like ours. I hope changes can be made to improve access and communication. I have spoken with many other special needs parents who don’t even attempt to seek help anymore because the process is so discouraging. This review has nothing to do with any providers themselves—I am sure they are all wonderful people. The difficulty lies in reaching the office and navigating the intake process, not in the care professionals once contact is made.