Mental Health Providers in Alpine, Texas

My son has been to this facility for a few years now. He's never met the doctor that prescribes meds - only via video. The last couple of times he's told me about include him telling the video doc that he didn't want to take a certain med anymore. He said she was looking down like she was concentrating on something else while he was talking to her. The nurse in the room with him finally had to tell the video doc that he didn't want to take that med any longer, for her to listen. Last time, video doc was eating corn on the cob during the video appt. I understand this service can be free to patients who don't have insurance, but why insult them with a video doc who obviously doesn't care about them or their needs? Makes you wonder if the proper assessment is being done and proper meds are being given.