
West Texas Counseling and Guidance
Mental Health Treatment Center
Verified Treatment Services
I like my counselor and feel I have someone who listens and gives me suggestions to help me cope with different problems. I’m appreciative that Del Rio has a service to help me as well as others because this city has limited resources. I’ve been going for almost one and one-half years and feel it is necessary for my well being to continue my counseling. Appointments are scheduled for one hour and each individual is charged for that full amount of time. I do well to get 45 minutes most sessions. This is not fair to me or the insurance company to pay for time I didn’t get that I’m being charged for. I believe adjustments need to be made to ensure each patient is given their fair amount of time of one hour. There are other alternatives such as rescheduling, hiring more counselors, giving us our one hour regardless if the counselor runs overtime, or not charging for the full hour when I’m not getting my fair amount of time. I would appreciate someone in charge looking into this. It happens more times than not.
