Mental Health Providers in Berwyn, Illinois

I am quite disappointed. My daughter was on a waiting list, and I received a call offering an appointment. I was told the only available times were 10:45 AM and either 12:15 PM or 12:25 PM; I can not recall precisely. But I took the 10:45am slot.I asked the receptionist if there were any later appointments after school, but she said no. I replied that it was alright, as my daughter truly needed to see the psychiatrist. I requested a letter for her school, and the receptionist said she would provide it on the day of the visit. However, on the day of the visit, my child's father forgot to ask for the letter. I called to explain the situation and asked if they could provide the letter on Wednesday, as I had an appointment then. The receptionist agreed. I even confirmed this with the therapist. My appointment was rescheduled to Friday, so I did not receive the letter on Wednesday. Today, they informed me that they do not have the letter and, in fact, do not provide such letters. Up to this point, I was okay and never asked names because I didn't want to be rude. Since they always talk too fast when they answer the phones or ask something. However, casually inquiring about colleagues' meal plans or immigration status is highly unprofessional. I have not yet addressed this behavior, as it has not directly impacted me. I had already told my kids' school that I was going to provide the note. Now I look bad. I wonder if they pause to consider whether this is how they would want someone they care about to be treated.

My experience has been mixed. Was this agency as adolescent from 2005 - 2009 and came back to agency in 2015. It took awhile and lot hurt from previous clinicians to find the one I currently have now. It also took awhile for him to earn my trust.