Mental Health Providers in Fairview Heights, Illinois

I honestly don’t know where to begin, Hoyleton Youth and Family Services has been an incredible blessing to me & my family. During an extremely challenging situation for my children and me, their team stepped in with compassion and efficiency, offering support without hesitation. A special thank you to Mrs. Andrea, who went above and beyond to ensure our well-being when we moved from our home. She consistently checked in on us, making sure we were safe, cared for, and had everything we needed. Her kindness and dedication made a world of difference during such a difficult period. Hoyleton’s commitment to helping families like mine is truly remarkable. I’m so grateful for their assistance and highly recommend their services to anyone in need of support.

Seek help elsewhere, or you stand the chance of feeling worse than where you started. In addition, you will lose months of time that could have been spent somewhere that cares. I was on a wait list for a few months. My first appointment was canceled due to the clinician leaving. They scheduled me with someone new, Laura. I saw her in early December. I actually really liked her. Nearing the end of the appointment, she says "I don't take medicare". They had my insurance the whole time. This should not have been an issue. So, I had to wait again. I met with Christina a month later. I saw her 5 times and never felt comfortable. She was hyper focused on diagnosing me vs working on my present day issues. Issues I truly needed a kind support through at the time. She actually told me talk therapy is not effective. She needed a specific method to help me, thus the need to diagnose. During this time I was set up with the nurse practioner for medication management. The week before the appointment with the NP, I canceled with Christina because I was more anxious working with her than not. I just wanted to reevaluate. Christina sent me an email stating she assumed I no longer wanted to work with her and she would refer me to another therapist. I did not respond because I have mental illness and my anxiety overtook me. I had no idea what to say. She just assumed. I felt like I'd done something wrong trying to take care of myself. Apparently my lack of response was not acceptable, and I was let go. My appointment with the nurse practioner was canceled the day before, and no appointment with a new therapist was ever made. I left a message as soon as I was canceled to reschedule, and nothing. In addition to these issues, I was required to complete intake paperwork four times. The exact same forms for every person they scheduled me with. I have a long history that is very stressful. They need a better system. It completely overwhelmed me to complete my history over and over again. I've worked with the mental health community for many, many years and I have never been so disappointed in an organization. They litterally put my life in danger. I am fortunate that my primary care physician is managing my medication until I find someone. I highly recommend Inizio Counseling for therapy. The only reason I left is my insurance. Whatever you do, don't give up on getting help over these people, and their unprofessional practices.