Mental Health Providers in Lakeville, Minnesota

My experience with this clinic left me feeling judged, isolated, and unsupported from the very beginning. During my intake appointment, I was asked what type of therapy I wanted to pursue. As someone new-ish to therapy, I wasn't aware there were different therapeutic approaches or what might be appropriate for my situation. Rather than helping me understand my options, I was handed informational materials and given a HUGE amount of information without much explanation. When I struggled to answer her questions about what type of therapy I wanted, I was met with long periods of awkward silence and staring that came across as judgment rather than guidance. Instead of feeling helped, I felt uncomfortable and embarrassed for not knowing information that I believed a therapist would help me navigate. The appointment ended just as abruptly. I was told I could leave, was given little direction regarding next steps, and was referred to a different clinic without much discussion. I wasn't even shown where to go when leaving. While referrals can certainly be appropriate, the overall interaction felt very cold and impersonal. I will never go back here, this was a time when I needed the most support and guidance and yet I left feeling more frustrated than ever. This was one specific therapist, Ana Knighten, that made me feel this way.

Everyone I've spoken to over the phone has been very unprofessional and hesitant as in they may not know what they're doing. With that being said, it makes me believe the turnover is high and/or they have inexperienced staff. You cannot speak to anyone at the front desk after a certain time of day rather, you check in on an iPad. It is not a calm environment in a waiting room full of other patients who are talking loudly on their phones or to each other. I was told initially that I would be able to meet with a phycologist and that my visits were covered by insurance. That was partially true. Insurance covered part of my visits but I didn't see a phycologist. Now I'm left with a hefty debt to pay, the same issues I had going in with and a bad taste in my mouth from this company and staff. I'm in the same boat again but different lake to swim in. Now I know why they only have 3.5 stars, thank for nothing.

My experience has been outstanding. I'm attending the DBT program. The instructors teach it exceptionally well. They teach the lessons clearly and detailed. They are passionate and truly want me to succeed in building a life worth living. The pace is perfect, not too fast, not too slow. I feel comfortable during the classes. Outside of the DBT program, my therapist is an expert in my condition. They provide me with compassionate care. I feel heard, understood and cared for in each therapy session. I feel better afterwards. Since I'm in the DBT program, my therapist can give me strategies to work through things in my life. Any therapist with these advanced skills can be very effective for any patient. The front desk staff greets me warmly when I check-in for my appointments. They can call me by name which makes me feel good. Special. To wrap it up, Sagent is wonderful. I recommend them to everyone.