Mental Health Providers in Oak Lawn, Illinois

I used to see my therapist at this office and she subsequently moved to her own location. Yesterday I called with the hopes of finding a therapist for my young son. I gave them our insurance information. Today I was called by the office and was told that his insurance keeps coming back invalid and was told to call insurance. BCBSIL agents checked and sifted through our policy and confirmed that the insurance / policy was indeed valid. I was put on hold as they attempted twice to contact the Center for Psch to confirm coverage. The second call made by BCBSIL, the agent was told there wasn’t a patient by that name. Of course he isn’t a patient yet because CFP won’t process him without the insurance verification. That was why BCBSIL was calling. I contacted CFP and to let them know why BCBSIL was trying to contact them. Well. CFP told me to have my BCBSIL call back. Something is telling me that this is not the place for us. If you are working in a place of healing, or representing it, attitudes should reflect that by all employees especially the frontline employees. We only wanted help. The last 24 hrs have been exhausting for our family as well as the last month ( two deaths in the family). I don’t feel comfortable dealing with CFP. I WILL BE LOOKING ELSEWHERE