Mental Health Providers in Doylestown, Pennsylvania

Compared to our last provider, I really thought we had found a good place with LVF, however, my experience this morning has proven otherwise. I had trouble finding the link for my daughters 10am appt and called at 10:03am for assistance but then had technical difficulties with my microphone and logging in from the computer and finally got in at 10:08am only to be told we were marked as a no show by 10:05am. The appointment is only a 20 minute appt so the provider now got a 15 min break and no one could contact her and no one offered to help me reschedule. Everything is “call this number”. 5 calls later and we finally have a new appt scheduled but with zero empathy from anyone I spoke with. I am working today, I have meetings, my daughter is home from school for an in service day which is why I scheduled her appt for today. The first option provided for a next appt was 11am on a Thursday, right in the middle of her school day. The next option was March 18th. I don’t know whether I’m more frustrated with the lack of empathy and understanding or the 5 minute policy. I understand the providers are busy but so are families with children and jobs. I am truly disgusted by this interaction and will be removing my daughter from this practice after this appointment.

Peace Valley has the most welcoming and supportive environment possible. Their staff is top notch and some of the most compassionate people in the recovery realm. From the moment you arrive there, you can see it’s clear that they are passionate about what they do! Can’t say enough wonderful things about Peace Valley.