Mental Health Providers in Vincennes, Indiana

I will never wish anyone to work with them at all including one curtain person horrible service I will not request them to nooby

I had prescriptions through VU's counseling program, and this office was the number I was told to call for refills over the summer when campus services weren’t available. When I called, I was told I needed to schedule an appointment at their office. Before doing so, I specifically asked if the visit would be covered the same way it was when handled through the university. The receptionist checked and told me it would still be covered. Based on that, I scheduled appointments. Each visit lasted about five minutes, yet I was charged around $200 per visit. I ended up going to three monthly appointments just to continue receiving my prescriptions. Only after those visits did I find out that I had been given incorrect information and that none of the appointments were covered. I made multiple phone calls trying to resolve the issue, but the staff and manager refused to take any accountability. I was told, “I don’t know who told you that, but I’m sorry,” and that nothing could be done about the charges. It is extremely unprofessional for a receptionist to give out incorrect billing information, especially after I made a point to ask and double check, and then expect me to pay so much based on that misinformation.

The staff I work with is really nice and empathetic. I don’t have any complaints about the establishment itself